Refund & Cancellation Policy

All fees paid to TaxJet LLC are non-refundable once work has begun.

A deposit is required at the start of every engagement. This deposit is non-refundable and covers the initial review of your situation and scheduling of your return.

The remaining balance is due upon completion of your return and before e-filing. Once your return has been prepared and presented to you for review, the full fee is considered earned regardless of whether you choose to proceed with filing.

If you discontinue an engagement after work has begun, you remain responsible for fees incurred to that point, billed at our standard hourly rate.

TaxJet does not issue refunds based on tax outcomes, IRS decisions, or changes in your personal circumstances after filing.

If you believe a preparer error occurred on a return we filed, please contact us at hello@taxjet.co within three years of the original filing date. We will review the matter and correct any documented preparer errors at no additional charge. This window aligns with the standard IRS statute of limitations for amended returns.

For billing questions, contact hello@taxjet.co.